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Livro de Reclamações

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LIVRO DE RECLAMAÇÕES – FORMULÁRIO

INCA PERU TRAVEL TOUR OPERATOR EMPRESA INDIVIDUAL DE RESPONSABILIDAD LIMITADA

RUC:20527703604

ADDRESS: Av. Antonio Lorena 25-A, Int. 28 Santiago – Cusco

    1. COMPLAINING CONSUMER INFORMATION

    2. IDENTIFICATION OF THE CONTRACTED SERVICE OR PRODUCT

    2. IDENTIFICATION OF THE CONTRACTED SERVICE OR PRODUCT

    Choose the action you want to perform:

    CLAIM(1) : Disagreement related to the products or services. COMPLAINT(2) : Disagreement not related to the products or services; or, discomfort or discontent regarding the attention to the public.

    • * The formulation of the claim does not exclude recourse to other means of dispute resolution nor is it a prerequisite for filing a complaint with Indecopi.
    • * The provider must respond to the claim within a period not exceeding thirty (30) calendar days, and may extend the term up to thirty days.
    • * By signing this document, the client authorizes to be contacted after processing the claim to assess the quality and satisfaction of the claims handling process.
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