Libro de reclamaciones - Inca Peru Travel

FORMULARIO LIBRO DE RECLAMACIONES

INCA PERU TRAVEL TOUR OPERATOR EMPRESA INDIVIDUAL DE RESPONSABILIDAD LIMITADA

RUC: 20527703604

ADDRESS: Av. Antonio Lorena 25-A, Int. 28 Santiago – Cusco

1. COMPLAINING CONSUMER INFORMATION

Name

Surname

DNI o CE

Telephone/movil phone:

Email:

Father or mother (minor)

Address

Country

2. IDENTIFICATION OF THE CONTRACTED SERVICE OR PRODUCT

Product or service

Currency

Reclaimed amount

Description

Párrafo

2. IDENTIFICATION OF THE CONTRACTED SERVICE OR PRODUCT

Choose the action you want to perform:

Claim

Complaint

CLAIM(1) : Disagreement related to the products or services. COMPLAINT(2) : Disagreement not related to the products or services; or, discomfort or discontent regarding the attention to the public.

Detail

Request

I have read and accept the Terms & Conditions and I consent to the use of my personal data according to the Personal Data Protection Policies.

* The formulation of the claim does not exclude recourse to other means of dispute resolution nor is it a prerequisite for filing a complaint with Indecopi.
* The provider must respond to the claim within a period not exceeding thirty (30) calendar days, and may extend the term up to thirty days.
* By signing this document, the client authorizes to be contacted after processing the claim to assess the quality and satisfaction of the claims handling process.

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